Refund & Return Policy

Last updated: July 2026

Most products sold on Event Kraft are custom-made or personalised to your specifications (branding, logos, sizes, colours), so our refund and return policy differs from standard retail products. Please read this policy carefully before placing an order.

1. Custom / Personalised Products

Because customised products are made specifically for you, we generally do not accept returns or offer refunds for change-of-mind, incorrect artwork submitted by you, or minor variations in colour/finish that are inherent to the printing or manufacturing process.

2. When You Are Eligible for a Replacement or Refund

You may be eligible for a free replacement, repair, or refund if:

• The product received is defective or damaged in transit.
• The product significantly differs from the approved proof/specification.
• You received the wrong product or wrong quantity.

3. Reporting an Issue

Please inspect your order upon delivery and report any issues within 48 hours of receiving your order by emailing mahesh@graciamarcom.com with your order number, photos of the issue, and a description of the problem. Claims raised after this window may not be eligible for replacement or refund.

4. Resolution Process

Once we receive your claim, our team will review it (including any photos provided) and respond within 3–5 business days with one of the following resolutions:

• Free replacement or reprint of the affected items.
• Partial or full refund, processed to your original payment method or as store credit, depending on the payment method used.
• Repair or partial compensation, where applicable.

5. Cash on Delivery (COD) Orders

For COD orders where an issue is confirmed, refunds will be processed via bank transfer/UPI to the details you provide, within 7–10 business days of the resolution being agreed.

6. Non-Refundable Items

• Products that have been used, installed, or altered after delivery.
• Orders cancelled after production/customisation has already begun.
• Design/artwork errors that were approved by you at the proofing stage.

7. Cancellations

Orders can be cancelled free of charge before production begins. See our Terms & Conditions for more details on cancellations.

8. Contact Us

For any refund or return queries, please reach out to mahesh@graciamarcom.com.